Support

Thank you for helping us improve the Wex Health developer experience! This document outlines the process for reporting issues across our SDK ecosystem (Java, Python, JavaScript/TypeScript, and .NET).

How to Report an Issue

Since our SDK source repositories are hosted privately, we provide a centralized triage process via our Developer Portal.

Provide a “Minimum Reproducible Example”

Developers hate vague reports like "It doesn't work." To help us resolve your issue quickly, please provide:

• Your Environment: Language version (Node version, Python version, and so on), OS, and SDK version.
• The Exact Error Message: The full stack trace or the specific error returned by the SDK.
• A Small Code Snippet: A minimal, self-contained piece of code that triggers the bug.

Bug Report Template

Please copy and fill out this template when submitting your report:

SDK Type: [for example, Java, Python, JS, .NET]

SDK Version: [for example, 0.1.0a1]

Environment Details: Runtime: [for example, Node.js 20.x, Python 3.11, JDK 17]

OS: [for example, Windows 11, macOS, Linux]

Issue Description: [A brief description of the bug.]

Exact Error Message:

[Paste full error/stack trace here]  [Paste full error/stack trace here] 

Minimum Reproducible Snippet:

// Paste the small code snippet/descriptive steps that triggers the bug here  // Paste the small code snippet/descriptive steps that triggers the bug here 

Feature Requests

We welcome suggestions for improvements. When submitting a feature request, please include:

• Motivation: Why is this feature needed?
• Proposed Usage: A short example of how you'd like the new API to look.

Security Disclosures

If you have identified a security vulnerability, please do not report it via the standard support form. Instead, email: gl-sdk-support@wexinc.com .

Contact

For general developer support and SDK inquiries: gl-sdk-support@wexinc.com